After getting stranded in Phoenix for the night due to American Airlines, the kindness and efficiency of two particular staff members lifted my spirits and made my brief stay a positive and pleasant experience. Vivian set up transportation to the hotel for me and was clear and patient when answering my questions. She was super-helpful and friendly throughout the check-in and check-out process. When I arrived, another hotel guest was being belligerent and aggressive with Vivian at the front desk. I was amazed at the patience she showed as she de-escalated the situation beautifully. Elora assisted me in the morning with how breakfast worked and the shuttle to the airport. She drove me there safely and efficiently. Throughout, Elora was likewise an absolute pleasure - friendly, helpful, and patient. Especially considering she rotten day and evening I had otherwise been having due to some airline shenanigans, the stay I had changed my mood and lifted me up, and this was almost completely due to the incredible kindness and thoroughness of Elora and Vivian at the front desk. Thank you so much. Ooh -- very solid breakfast and fair pricing as well. Thank you again!
Joseph
Disember 2024
I booked this place in an emergency. I arrived a few hours after I booked it. I waited in the lobby, and they were able to get me in my room early. Breakfast was good. The area was kept very clean. My driverless car drove off with my phone. The first gentleman at the desk was unfamiliar with Waymo but Oked knew about this company and was able to assist me. I used the computer in the lobby. I was not able to sign on my laptop, so the first gentleman came to my room and got me signed on. I needed a wakeup call at 4 am to catch my flight but my phone did not work. Oked was great, he knocked on my door at 4 am so I did not miss my flight. Oked is an asset to your company. He helped me in any way he could.
Deborah
Disember 2023
Nice staff but understaffed
James
November 2024
Rooms were clean smelled good. We were able to get to our room no problem even as they are doing remodeling on their 1st floor
Genoveva
Jun 2024
the staff was beyond amazing! not once was I disrespected by them. I didnt get their names but all of the front desk women and housekeepers treating me better than my family. such a great team.
Justine
Disember 2024
The rooms are more than decent, it was a good two-day stay, the beds and pillows were comfortable, the only thing I noticed was that the room had a smell, I couldn't figure out what it was, but it wasn't something that wouldn't let us enjoy the two nights. Totally recommended, I will stay there again when I return since my son is attending Grand Canyon University and we will be traveling 2-3 times a year. Breakfast is included, which is very good. Let me tell you that breakfast is complete, omelettes with vegetables, cereal, whaffles, hot coffee, tea, bagels, The service of the staff in the breakfast room is excellent, attentive to ensure that everything is fine and if you need anything.
Joae
Oktober 2023
Convenient to airport, shuttle included and driver very friendly. Staff accommodating and Explained new owners and changes were to be made. Great Breakfast!!
Susan
Januari 2024
I had the best stay at Country Inn & Suites thanks to Lisa, who helped me check-in. I was checking in after a long, frustrating day of canceled flights and call after call trying to get another flight booked for my travels. My priceline booking was not showing up when I arrived at Country Inn & Suites, and yet despite this not being her fault, Lisa went above and beyond to get me checked in and ensure that I had a restful, relaxing stay. I will definitely be booking directly with this hotel in the future, mainly because of the exceptional experience I had with Lisa!
Nicole
Julai 2023
The actual hotel experience was fine….and the front desk was helpful when we called and were lost…there are 2 locations with the same address of 479O University Dr…and one of them is in Mesa..even with the address in the GPS..
Janet
Oktober 2024
We traveled to look for a home in the Pheonix area. We brought our daughter along. The breakfast was nice and the room was comfortable. They were in the process of some renovation, but the location was near the airport and not directly in the city. Which worked perfectly for us.
Phillips
Ogos 2024